Refund policy
All Orders are subject to acceptance by MobileDemand, at its sole discretion, at its offices in Hiawatha, Iowa, U.S.A., even if taken elsewhere by a salesperson, sales agent, or representative. Products may not be returned without prior written authorization from MobileDemand. MobileDemand will consider requests for return of products of current design (for credit against future purchases only), subject to Customer prepaying return freight plus a reasonable handling charge as determined by MobileDemand. MobileDemand retains the right to make sole judgement in the acceptability of all returned items.
- Microsoft Surface, Lenovo and Samsung Bundle tablets and accessories are non-returnable items.
- Apple iPad Bundle tablets and accessories must be returned within 7 days and will incur a restocking fee.
- Unopened items authorized for return within 60 days from receipt are subject to a 20% restocking fee.
- No returns will be accepted if items were received more than 60 days from the date of request.